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MANAGING SERVICE LEVEL QUALITY : ACROSS WIRELESS AND FIXED NETWORKS / Peter Massam by
  • Massam, Peter [ author]
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: BI
Publication details: Chichester, West Sussex JOHN WILEY & SONS, LTD 2003
Availability: Items available for loan: PERPUSTAKAAN KKBDA (1)Call number: 621.3821 MAS.
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Service operations management : improving service delivery / Robert Johnston and Graham CClark by
  • Johnston, Robert
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: BI
Publication details: Harlow, Essex FT Prentice Hall Financial Times / Pearson Education Limited 2008
Availability: Items available for loan: PERPUSTAKAAN KKBDA (2)Call number: 658 JOH, ...

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PENGURUSAN KHIDMAT PELANGGAN : Petua & Teknik / RAHMAT ISMAIL by
  • Rahmat Ismail [ author]
Series: SIRI MOTIVASI DAN KECEMERLANGAN UTUSAN
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: BM
Publication details: Cheras, Kuala Lumpur UTUSAN PUBLICATIONS & DISTRIBUTORS SDN BHD 2001
Other title:
  • Pengurusan khidmat pelanggan : petua dan teknik
Availability: Items available for loan: PERPUSTAKAAN KKBDA (5)Call number: 658.812 RAH, ...

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