Service operations management : improving service delivery / Robert Johnston and Graham CClark

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Material type: Text

TextLanguage: BI Publication details: FT Prentice Hall Financial Times / Pearson Education Limited Harlow, Essex 2008Edition: 3rd edDescription: (xvii), 533 pages : some colour illustrations ; 25 cm; 533 ms; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	PERPUSTAKAAN KKBDA KOLEKSI PINJAMAN	WP	658 JOH (Browse shelf(Opens below))	Available		00007393
Book	PERPUSTAKAAN KKBDA KOLEKSI PINJAMAN	WP	658 JOH (Browse shelf(Opens below))	Available		00007394

Includes index and exercises.

Includes bibliographical references

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