Service operations management : improving service delivery / Robert Johnston and Graham CClark

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Material type: Text

TextLanguage: BI Publication details: FT Prentice Hall Financial Times / Pearson Education Limited Harlow, Essex 2008Edition: 3rd edDescription: (xvii), 533 pages : some colour illustrations ; 25 cm; 533 ms; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	PERPUSTAKAAN KKBDA KOLEKSI PINJAMAN	WP	658 JOH (Browse shelf(Opens below))	Available		00007393
Book	PERPUSTAKAAN KKBDA KOLEKSI PINJAMAN	WP	658 JOH (Browse shelf(Opens below))	Available		00007394

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Previous	658 COO Management and organizational behavior / Curtis W. Cook, Phillip L. Hunsaker	658 DES MANAGEMENT : Leading People and Organizations in the 21st Century /	658 GAR General management : processes and action, text and cases / David A. Garvin	658 JOH Service operations management : improving service delivery / Robert Johnston and Graham CClark	658 JOH Service operations management : improving service delivery / Robert Johnston and Graham CClark	658 MUH Pengantar pengurusan / Muhammad Hasmi Abu Hassan Asaari, Noorliza Karia	658 MUH Pengantar pengurusan / Muhammad Hasmi Abu Hassan Asaari, Noorliza Karia	Next

Includes index and exercises.

Includes bibliographical references

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