000			00865nam a2200265Ia 4500
001			0001727
008			231110s9999 xx 000 0 und d
020			_a9781405847322
041			_aBI
090			_a658 JOH
100	0		_aJohnston, Robert
245	0	0	_aService operations management : improving service delivery / Robert Johnston and Graham CClark
250			_a3rd ed.
260			_bFT Prentice Hall Financial Times / Pearson Education Limited _aHarlow, Essex _c2008
300			_a (xvii), 533 pages : some colour illustrations ; 25 cm.
300			_a533 ms
300			_c25 cm
500			_aIncludes index and exercises.
504			_aIncludes bibliographical references
600	0	0	_a1. Clark, Graham
600	0	0	_a2. Title
650		0	_aCustomer services -- Management
650		0	_aService industries -- Management
650		0	_aTEKNOLOGI
999			_c3834 _d3834