TY  - BOOK
AU  - Besterfield, Dale H., 
AU  - I. Title
AU  - Sacre, Mary Besterfield, 
TI  - Total Quality Management / 
SN  - 9780131228092 
PY  - 2003///
CY  - Upper Saddle River, New Jersey
PB  - Prentice Hall / Pearson Education International
KW  - Besterfield, Glen H., 
KW  - Michna, Carol Besterfield, 
KW  - Quality control
KW  - TEKNOLOGI
KW  - Total quality control
KW  - Total quality management
N1  - Includes index              Includes exercises; Bibliography : pages 631-633
ER  -