Total Quality Management - Besterfield, Dale H.; I. Title; Sacre, Mary Besterfield (Prentice Hall / Pearson Education International Upper Saddle River, New Jersey, 2003)
Includes index Includes exercises
Bibliography : pages 631-633
Keywords: Besterfield, Glen H; Michna, Carol Besterfield; Quality control; TEKNOLOGI; Total quality control; Total quality management