TY  - BOOK
ED  - 1. The Culinary Institute of America
TI  - Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners
SN  - 9780471380221
PY  - 2001///
CY  - Hoboken, NJ
PB  - John Wiley & Sons, Inc.
KW  - 1. Title
KW  - Food service management
KW  - TEKNOLOGI
N1  - Includes index; Includes bibliographical references (pages 265-276)
ER  -