TY  - BOOK
AU  - Massam, Peter, 
TI  - MANAGING SERVICE LEVEL QUALITY : :  ACROSS WIRELESS AND FIXED NETWORKS / 
SN  - 9780470848487 
PY  - 2003///
CY  - Chichester, West Sussex
PB  - JOHN WILEY & SONS, LTD
KW  - I. Title
KW  - Cell phone systems
KW  -  Management
KW  - Multimedia communications
KW  - Computer networks
KW  - Customer services
KW  - TEKNOLOGI
KW  - Wireless communication systems
N1  - Includes index; Includes bibliographical references [pages (133)-134]
ER  -