Massam, Peter,  <br/><br/>
MANAGING SERVICE LEVEL QUALITY :    ACROSS WIRELESS AND FIXED NETWORKS /  
Peter Massam 
 - Chichester, West Sussex  JOHN WILEY & SONS, LTD  2003 
 - (xix), 160 pages :    illustrations ;    24 cm xii, 160p  24cm 
<br/><br/> Includes index 
<br/><br/>Includes bibliographical references [pages (133)-134] 
<br/><br/><label>ISBN: </label>9780470848487  
<br/><br/><label>Subjects--Personal Names: </label><br/>I. Title
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Cell phone systems -- Management<br/>Multimedia communications
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer networks -- Management<br/>Customer services<br/>TEKNOLOGI<br/>Wireless communication systems -- Management